denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise posting in [site community profile] dw_maintenance
Since it's getting clear this isn't going to be an immediate fix, we've temporarily disabled credit card payments in the shop entirely so y'all don't keep getting errors. Points and check/money order still work. We've got a multi layered plan if we can't get back on Monday, it's just that banks still live 9-5 Monday-Friday.

Further information will be posted here as it becomes available!

Payment system still down

Sep. 20th, 2019 06:37 pm
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise posting in [site community profile] dw_maintenance
Our processor was unable to resolve the error before the end of their business day, so payments will be down for at least another night. I'm sorry! We're trying to get it fixed as fast as we can.

Payment system down

Sep. 19th, 2019 09:20 pm
denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
[staff profile] denise posting in [site community profile] dw_maintenance
The payment system is currently unavailable due to an extremely unhelpful error from our payment processor that can't be resolved until their business hours, which had (of course) ended for the day by the time the error started happening. (I mean, it literally says "an unexpected error". So very helpful, folks.)

Depending on the cause of the error, the failed payments may or may not complete successfully once we resolve it with them. We'll update you when we know which, and if they do complete successfully and you tried to make multiple payments because of the failure and didn't intend to make all of them, give you instructions on how to contact us to get that cleared up.

We apologize for the inconvenience!
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